Proudly presented by The General Insurance Compliance Academy®
A practical, business-focused compliance workshop for people working in the general insurance industry
I am delighted to present my Brisbane compliance workshop, completely refreshed and updated to meet the 2025 regulatory and compliance changes.
Some of the new content for the workshop includes:
- The ICA’s response to the Parliamentary inquiry and Code review recommendations
- CPS 230 readiness for General Insurance – what have we learnt so far?
- Managing customers personal information
- Governance arrangements for AI – ASIC Report 798
- Complaints handling in general insurance – ASIC Report 802
- Reportable situations: findings of ASIC’s review
PURPOSE
The purpose of this unique, general insurance (GI) compliance workshop is to provide participants with the insights, tools and understanding to manage the challenges posed by a volatile regulatory and compliance environment.
Compliance that Protects
You will learn how compliance can protect your business and its brand, people & customers from harm & detriment and be aligned and provide value to your business operations.
THE LEARNING HUB
I have listened to your feedback from previous workshops and incorporated ‘learning hubs’ so that participants can share and learn from each other’s experience.
The learning hub is an exciting concept providing time and a learning environment throughout the day to pause, reflect, engage in critical thinking and share experiences and perspectives with other workshop participants
I look forward to you joining me in Brisbane on the 20th March 2025.
Paul Muir
Director, Compliance Advocacy Solutions
BACKGROUND
The regulatory environment in the general insurance sector is complex, difficult to navigate and continues to change. Add to this the increased oversight & scrutiny from ASIC, APRA, AFCA, CGC & IBCCC. Together with rising consumer expectations and higher standards of conduct & behaviour through the GI Code of Practice and the Insurance Brokers Code of Practice & you have a melting pot of potential harm and detriment waiting to impact your business, brand, people & customers.
It is with these challenges in mind that Paul Muir, a leading compliance specialist to the general insurance industry, has designed a compliance learning experience specifically for people working in the GI industry.
Earn CPD and CIP Points
NIBA Members earn 6 CPD points for attending this workshop.
ANZIIF Members earn 6.75 CIP points for attending this workshop.
WORKSHOP APPROACH
The workshop will take you on an engaging journey, adopting story-telling and real-life scenarios, to explore the challenges and opportunities of compliance in General Insurance through lived experiences.
THE WORKSHOP WILL COVER:
Session 1 – People and compliance
- engaging your people, authorised representatives & material service providers so that they will embrace compliance through their conduct and behaviour;
- setting up people as an early warning system so that incidents, breaches & complaints are raised & reported in a timely manner; and
- developing and implementing a fit-for-purpose and tailored Monitoring Program
LEARNING HUB
Session 2 – The General Insurance regulatory and compliance environment
- A practical overview of financial service laws and Codes regulating General Insurance
- developing a practical, business focused & fit-for-purpose Risk & Compliance framework
LEARNING HUB
Session 3 – The regulatory and compliance challenges for General Insurance in 2025
- CPS 230 readiness – what have we learnt so far?
- ASIC’s review of Complaints, Reportable Situations and the use of AI
- Managing customers personal information
- The ICA’s response to the Parliamentary inquiry and Code review recommendations
LEARNING HUB
AUDIENCE
This workshop is suitable for anyone in the general insurance industry.
The workshop has been designed to provide practical, business focused solutions and outcomes therefore it is ideal for people with customer facing roles or involved in underwriting, sales, claims, broking or risk & compliance.
The workshop is relevant for:
- APRA regulated insurers
- Underwriting agencies including Lloyds Coverholders
- Insurance brokers
- Claim Managers and TPA’s
- Claim Service Suppliers
- Material Service Providers
- Insurance distributors