Managing Compliance in the insurance industry

THE WORKSHOP WILL COVER:

Session 1 – People and compliance

• engaging your people, authorised representatives & material service providers so that they will embrace compliance through their conduct and behaviour;
• setting up people as an early warning system so that incidents, breaches & complaints are raised & reported in a timely manner; and
• developing and implementing a fit-for-purpose and tailored Monitoring Program

• A practical overview of financial service laws and Codes regulating General Insurance
• developing a practical, business focused & fit-for-purpose Risk & Compliance framework

• CPS 230 readiness – what have we learnt so far?
• ASIC’s review of Complaints, Reportable Situations and the use of AI
• Managing customers personal information
• The ICA’s response to the Parliamentary inquiry and Code review recommendations

LEARNING HUB