𝗣𝗮𝗿𝗹𝗶𝗮𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗳𝗹𝗼𝗼𝗱 𝗶𝗻𝗾𝘂𝗶𝗿𝘆 – 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗽𝘂𝗯𝗹𝗶𝗰 𝗵𝗲𝗮𝗿𝗶𝗻𝗴𝘀

In the wake of the recent public hearings and the release of transcripts, there’s been a surge of discussions, particularly among clients in Queensland. These conversations are honing in on several key areas highlighted during the hearings.

One significant topic of interest is ‘claims handling including delays’. People are keen to delve into how insurers are managing claims, especially in terms of timeliness and efficiency.

Another focal point is ‘the role of experts such as assessors & builders’. This aspect delves into the expertise involved in assessing claims and the impact it has on the overall process.

Lastly, there’s a spotlight on ‘customers experiencing vulnerability’. The discussions are examining how insurers are addressing the needs of vulnerable customers and ensuring they receive fair treatment throughout the claims process.

These discussions are driven by submissions and the line of questioning from the Committees during the hearings. As we continue to analyse and reflect on these topics, we aim to gain deeper insights into the dynamics of insurance practices and how they affect clients, particularly in Queensland.