ASIC’s Corporate Plan 2024โ25 outlines the projects ASIC will undertake
to deliver on their important mandate. ASIC makes a crucial contribution to maintaining Australiaโs fair, strong and efficient financial system.
The priortites relevant for General Insurance have a focus on claims handling practices including enforcement actions.
1. ๐๐ข๐ฅ๐ง๐ค๐ซ๐ ๐๐ค๐ฃ๐จ๐ช๐ข๐๐ง ๐ค๐ช๐ฉ๐๐ค๐ข๐๐จ
– undertake a cross-sector surveillance of compliance with the requirements outlined in Regulatory Guide 271 Internal dispute resolution (RG 271).
– In 2024, ASIC will publish observations from the first year of IDR data reported by all firms, while in 2025 ASIC will publish firm-level IDR data.
– take action against insurers in relation to claims handling, especially in relation to home insurance claims.
– take action in response to harmful product design and distribution practices, including conduct that results in consumers receiving unsuitable products.
– monitor general insurersโ improvements to claims handling and engage with the independent review of the 2020 General Insurance Code of Practice.
2. ๐ผ๐๐๐ง๐๐จ๐จ ๐๐๐ฃ๐๐ฃ๐๐๐๐ก ๐จ๐ฎ๐จ๐ฉ๐๐ข ๐๐ก๐๐ข๐๐ฉ๐ ๐๐๐๐ฃ๐๐ ๐ง๐๐จ๐
ASIC will review how general insurers are handling customer complaints and responding to recommendations from previous reviews about their handling of claims following severe weather events.
3. ๐ผ๐๐ซ๐๐ฃ๐๐ ๐๐๐๐๐ฉ๐๐ก ๐๐ฃ๐ ๐๐๐ฉ๐ ๐ง๐๐จ๐๐ก๐๐๐ฃ๐๐ ๐๐ฃ๐ ๐จ๐๐๐๐ฉ๐ฎ
ASIC will continue to monitor how retail financial services use AI and advanced data analytics. ASIC will also assess their risk management and governance processes.
๐๐ฉ๐๐๐ง ๐ ๐๐ฎ ๐๐๐ฉ๐๐ซ๐๐ฉ๐๐๐จ
1. ASIC will continue to work closely with APRA to implement the FAR by providing guidance, engaging with industry and developing effective registration and other processes
2. ASIC will work with the Australian Government to support the introduction of the Regulatory Initiatives Grid (RIG). The RIG will provide industry with information, in a single location and from across multiple agencies, about upcoming reforms and regulatory actions that will materially affect the financial sector.