Webinar
We will explore:
- Why complaints matter
- Legal and licensing foundations
- The IDR minimum viable system
- GI Code of Practice (current and upcoming)
- Broker's Code of Practice (current and upcoming)
- IDR data reporting: operational controls and risk
- AFCA: Rules, Guidelines and Approach documents
- Golden Rules for complaints
- Schedule
- Guests
- Attendance
- Shop
- Forecast
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