As 2026 draws to a close, what should Australian general insurance businesses be preparing for in 2027?

With evolving regulatory expectations, industry reforms and increasing focus on customer outcomes, understanding what lies ahead is essential for effective governance, risk and compliance planning.

Join Paul Muir for a practical discussion exploring the key regulatory developments, emerging risks and compliance priorities likely to shape the general insurance industry in 2027.

Who is this webinar for?

This webinar is designed for Australian general insurance professionals, including insurance brokers, insurers, underwriting agencies, Responsible Managers, compliance professionals and business leaders who want to understand the changing regulatory environment and prepare their businesses for the year ahead.

During this webinar, we will explore:

• The regulatory agenda: Key areas of focus for ASIC, APRA, OAIC, AFCA and industry Code monitoring bodies, including upcoming obligations, regulatory expectations and proposed reforms.
• Codes, distribution and transparency: Developments in the Insurance Brokers Code of Practice and General Insurance Code of Practice, alongside remuneration, conflicts of interest, pricing and renewal transparency.
• Claims and customer outcomes: Emerging expectations and lessons relating to claims handling, customer vulnerability, financial hardship, complaints and supplier oversight.
• Technology and operational governance: The growing importance of privacy, artificial intelligence, cybersecurity, business continuity and third-party risk management.
• Governance and compliance priorities for 2027: Practical considerations for Boards, Responsible Managers and business leaders to strengthen accountability, reporting, assurance and ongoing compliance oversight.

This webinar will help attendees identify the developments most relevant to their business, understand where attention may be required and establish practical governance, risk and compliance priorities for 2027.

Presenter: Paul Muir