Testimonials

There are few people who have the gift to break down highly complex and technical domains into digestible, captivating and delightful information for the pupil. Paul Muir is to insurtech founders, what Carl Sagen is to astronomers and Michio Kaku is to aspiring physicists.

Simon O’Dell – Managing Director at Insurtech Gateway Australia

Paul has become an invaluable resource for us, helping us to set up our risk and compliance framework and navigate the complexities of modern regulatory compliance in Aus.

Robin Johnson – CEO Hutch Underwriting Pty Ltd 

One lesson Paul taught me is to never underestimate the power of knowledge of regulations and the regulatory environment! Very grateful to Paul for making complex things simple and helping me brainstorm an intuitive technology solution for that! Paul’s thorough reviews and “let’s do this” attitude is a rare combination that makes working with him a real pleasure. Thank you Paul!

Tetiana George – CEO & Co-Founder of Curium

Paul has recently helped us deliver on changes related to a key regulatory milestone within our business. We chose to work with Paul as he is like-minded; focussing on the practical, people and system execution of the regulatory changes. In the end, this approach means we have an empowered 1st line of defence and a fit for purpose 2nd line oversight model. Paul is factual, punctual, responsive and helpful and worked with us on an approach to complement our existing strong risk culture and frameworks.

Matt Hodson – Chief Operating Officer at Blue Zebra Insurance

Paul has helped us at Insurtech Gateway, as well as many of our portfolio companies, on all things compliance related. He takes a practical, pragmatic, and solution focused approach. Insurance is a highly regulated industry with ever increasing compliance requirements and Paul is at the forefront of the ever changing environment. His expertise is invaluable, especially as an AFS Licence holder. His enthusiasm for all things compliance is, unbelievably, contagious!

Nick Proud – Insurtech Gateway Australia Pty Ltd

Paul’s services were invaluable in obtaining our AFSL and setting up our risk and compliance frameworks. He should be the first call for anyone thinking of setting up an Aussie insurtech or Lloyd’s coverholder.

Robin Edgecliffe-Johnson – CEO, Hutch Underwriting

LMI Group engaged Paul and Compliance Advocacy Solutions to assist in guiding us through a variation to our AFS Licence to include Claims Handling and Settling services. I had such a great experience through that process that I wanted to write an open letter of appreciation to Paul. From the outset, explaining to the business owners why we should engage Paul was easy when I was able to show how Paul was so “likeminded” to us. Read full letter >>

Carl Greenhalgh – Chief Operating Officer at LMI Group Pty Ltd

Our experience working with Paul Muir has been nothing short of exceptional. Clients trust Paul with major compliance projects as well as ad-hoc queries and he always gets the job done. It could range from a licensing query one day to a distribution query the next. Paul is very responsive and well-connected in the industry. He has a knack for making things simple – as Leonardo da Vinci put it, ‘simplicity is the ultimate sophistication’.

Ray Giblett (Partner) and Timothy Chan (Associate) – Norton Rose Fulbright Australia

“DUAL Australia has had the pleasure of engaging Compliance Advocacy Solutions across a range of Compliance projects recently. Each time they have delivered exceptional and timely services which exceed our expectations. Paul is a trusted colleague who we can rely upon time and time again.”

Rita Gillam – General Counsel/ Chief Risk Officer at DUAL Australia

We engaged Paul to assist us to design and deliver regulatory training for our front-line staff. Paul listened to our needs and tailored the training workshop to include practical case studies and examples. We found Paul very professional and engaging. The training really resonated with our people and the teams have given very positive feedback – not only on the content but the delivery. Paul’s compliance knowledge and expertise was valuable for our business as we have a broad range of learners with different skillsets and backgrounds – his ability to introduce new concepts and promote discussion really helped with our teams understanding of their compliance obligations.

Casey Samuels – Head of Human Resources at Pacific International Insurance

As a supplier to the insurance industry we wanted to ensure the compliance frameworks, processes and procedures we had been working on for 18 months were of the highest standard. Paul not only provided our business with a comprehensive audit report containing valuable recommendations to address any gaps and assistance with developing new policies but also guidance on how we can consolidate many of our existing processes and procedures to improve efficiencies.   Paul and his team truly enjoy what they do and take the incredibly complex world of compliance and turn it into an easily manageable activity. I highly recommend Compliance Advocacy Solutions to provide support and guidance to any organisation at any stage of their compliance journey.

Kristy Meaton – Corporate Services Manager at AAMC

Working with Paul is like having our own CRO.  We have relied on him to help our team to set operational process, structure, and discipline.  He has a great feel for our business needs and has helped phase our compliance and risk requirements as our business evolves.

Andrew Wong – Founder Koba Insurance   

GARD Insurance is a relatively new stand alone and independent underwriting agency that previously used the services of a larger group for its compliance work. Paul Muir was recommended to the management of GARD and he was consulted to provide an analysis of our entire compliance function. Paul has worked with the team to provide a very pragmatic and customer centric approach to the compliance needs of the business. He has now become a sounding board & technical expert to GARD in all areas of compliance for the business moving forward.

Craig Patterson – NonExecutive Chairman at GARD Insurance Pty Ltd

We were referred to Paul Muir by a finance industry contact and we are extremely thankful. Paul has guided us through the complex process of varying our AFSL licence and looking at the broader compliance picture. He has broken everything down into manageable pieces, guided us through the process and provided expert advice. Paul’s vast experience and understanding of the insurance industry is evident and he has a wealth of knowledge he is willing to share. We are extremely appreciative of the relationship we have developed and envisage this continuing for a long time into the future.

Danielle Dickson and Melisa Tsiorvas – Directors at Strata Insurance Services Pty Ltd

Paul Muir and Compliance Advocacy Solutions really saved the day for our organisation. Trying to navigate through the paperwork, regulations, conditions and organisational proofs when attempting to vary our existing AFS Licence posed a real issue for us. We knew what we had to do, but the task was so daunting and time consuming. But Paul made it all easy, by providing not only the pathway forward with tools and assistance to gather the information and to present it in the correct manner, but also giving us the benefit of his vast experience, ensuring that our submission would be correct and the best way to have the variation accepted. He took the worry out of it for me personally – and was always there with support, professionalism … and a lot of humour and patience! Honestly, I never would have been able to successfully navigate through it all without Paul. I cannot recommend him and Compliance Advocacy Solutions enough. Thank you so much, Paul!

Judith Doddridge – CEO at Guardian Insurance Brokers Pty Lt

I highly recommend Paul. Having engaged Paul on several occasions over the past 3 years either directly or for the benefit of the broader team at Allianz Partners Australia, I am always impressed with his professionalism and customer service. Paul is not only a great guy but he’s very highly skilled. He lives and breathes compliance and has the rare ability to distil what are very complex regulatory and compliance topics into simple terms and digestible concepts using tangible scenarios, relevant to our business. Always with the end customer front of mind. His gift is understanding the client perspective and providing practical tips, training and tools. Improving the culture of compliance for the insurance industry, one client at a time. Every time I catch up with Paul, even just for a quick coffee, I walk away with new insights and understandings. I’m always looking out for his analysis on the latest regulatory happenings. It’s invaluable to me in my role as Regulatory Change Lead at Allianz Partners Australia to help me keep pace with topical current and emerging regulatory issues.

Jane Lewin – Regulatory Change Lead / Lawyer at Allianz Parnters

Hands down, the best insurance compliance specialists in the business.

David Porteous – Group MD, Market Lane

Advanced Buildings has engaged with Paul to cover the GICOP for suppliers. Paul consults, understands, prepares and then acts. Paul does not present unless it is fit for purpose and the business. Always a pleasure. Thank you for the knowledge.

Rifhat Jangir – Chief Client Officer at Advanced Buildings

Paul Muir is an accomplished and knowledgeable compliance and risk professional. One of Paul’s greatest strengths is bringing a practical understanding of how the risk and compliance framework can support an organisation in achieving their strategic objectives in a dynamic and fast paced regulatory environment. I am confident that working with Paul you will see him become a trusted business partner whether you are a General Insurer, Underwriting Agency or General Insurance Broker.

Ashlea Hitchcock – Senior Insurance Risk and Compliance Professional

Engaging Paul to help us navigate through new and unchartered waters was so easy. Nothing was a problem for Paul and he delivered on time every time, with clear points on how to proceed. Such a delight working with someone who made something that appeared complicated very straightforward.

James Frape – CEO at Compass Cars

FreightInsure has been a client of Paul Muir and Compliance Advocacy Solutions for two years now. Not only does Paul tailor his expert compliance advice to every stage of our company’s growth, he also provides wonderful customer service and real value for money. I would not hesitate to use and recommend Paul in the future.

Simon Schwarz – Co-Founder and CEO, FreightInsure

“Having worked with Paul in the past, I knew that engaging him in our startup journey was going to be valuable. He not only brought a wealth of knowledge and experience with him, but also a keenness to understand our business objectives and how to work together to achieve those in an accelerated manner. Being the lead in our business on matters related to Risk and Compliance, it helps tremendously to have somebody with Paul’s compliance know-how and commerciality balance in our corner.”

Angelo Azar – Chief Operating Officer at Honey Insurance

Lion Underwriting has had the pleasure of engaging with Paul on numerous projects. His wealth of knowledge has assisted us immensely with meeting various compliance obligations.

Kurt Nilsen – Managing Director at Lion Underwriting